Swizzdigi's Terms of Service
Greetings from Swizzdigi, where we believe in a warm and welcoming atmosphere. These Terms are here to guide you through using our services in a way that feels like home. Our services can be accessed through our website (https://www.Swizzdigi.com) and our mobile app (referred to as the "Platform"). They encompass everything we offer (the "Services"). You can also find our privacy policy at https://www.Swizzdigi.com/privacy-policy ("Privacy Policy") to understand how we handle your data. From time to time, we may provide additional guidelines or terms ("Supplemental Terms"), and they are also part of these familiar Terms. In cases of any conflict between these Terms and the Supplemental Terms for specific Services, the Supplemental Terms will take precedence.
Let's discuss the essentials:
Our Agreement: These Terms establish a comfortable agreement between Swizzdigi (Swizzdigi Technologies Private Limited, with its registered address at [Insert Address] and its primary location at [Insert Address]) and you. Whether you're using our Services as an individual user or representing a business entity booking Professional Services ("Pro Services") for others, using our Services means you're becoming a part of the Swizzdigi family, and you're accepting these down-to-earth Terms.
Feel free to explore and make yourself at home on our platform. If you ever have questions or need assistance, our supportive team is here to ensure you have a pleasant experience. We're delighted to have you here with us!
Swizzdigi's Service Agreement
Welcome to Swizzdigi, where we aim to make you feel right at home. Our goal is to provide you with a warm and welcoming atmosphere as we explain our service terms in a clear and minimalistic manner.
Here's what you need to know:
1. What We Offer:
At Swizzdigi, we offer a platform that allows you to conveniently book a variety of home-based services provided by independent professionals. These individuals, whom we refer to as "Service Pros," handle tasks ranging from home repairs to beauty services. When you book a service through Swizzdigi, we facilitate the payment process to ensure a seamless experience for you and the Service Pro.
2. Pro Services:
The services provided by Service Pros are known as "Pro Services." Please note that "Services" in our terms do not include Pro Services. Swizzdigi does not directly provide Pro Services, and we are not responsible for their delivery. Service Pros operate independently and are solely responsible for the services they offer. They are not our employees or agents.
3. Personal and Non-Commercial Use:
Our platform is designed for your personal use and is not intended for commercial purposes unless specified otherwise in a separate agreement. Keep in mind that our services are primarily intended for use within India. If you choose to use our services from a legal jurisdiction outside India, you will be subject to our terms and conditions applicable in that jurisdiction.
4. Messaging and Communication:
We may occasionally send you messages, emails, or WhatsApp notifications related to your bookings, service usage, or promotions. You can opt out of receiving these messages by adjusting your settings or contacting us at privacy@Swizzdigi.com. However, please be aware that this may affect our ability to provide certain services.
5. Identification Requirements:
In some cases, we may request identification proof to ensure a secure experience when availing our services. Failure to provide this may result in limitations on your ability to use our platform.
6. Swizzdigi Credits:
Swizzdigi may offer promotional codes known as "Swizzdigi Credits" at our discretion. These credits can be used for various benefits related to our services. Please use them responsibly and in accordance with our specified terms. Swizzdigi Credits are not transferable for cash and may have expiration dates.
Our aim is to provide you with a friendly and homely experience while ensuring that you fully understand our terms. If you ever have questions or need assistance, our supportive team is here to help. Welcome to Swizzdigi, your home for convenient and reliable services.
*Creating Your Account at Swizzdigi*
Account creation is a simple and essential step to enjoy our services. Here's what you need to know:
*(a) Setting Up Your Account*
To access our services, you'll need to create an account on our platform, referred to as your "Account." During this process, you may be asked to provide certain information, such as your phone number. To create an Account, you must be at least 18 years old.
*(b) Ensuring Accurate Information*
You are responsible for ensuring that all the information you provide when setting up your Account is accurate and remains so. If your details change, please update them promptly on the platform.
*(c) Account Security*
Your Account's security and confidentiality are paramount. You agree to maintain the security and confidentiality of your Account and notify us immediately if you become aware of any unauthorized access or disclosure of your Account or any other security breach related to it.
*(d) Account Activity*
You are accountable for all activities that occur through your Account, including those performed by individuals other than yourself. We cannot be held responsible for any unauthorized access to your Account.
Your Account is your gateway to a world of convenient services, and we're here to ensure a smooth experience. If you have any questions or need assistance, don't hesitate to reach out. Welcome to Swizzdigi!
*User-Generated Content on Swizzdigi*
*(a) Sharing on Our Platform*
Our platform offers interactive features and services that allow users with accounts to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content through the platform, collectively referred to as "User Content."
*(b) Reviews and Feedback*
To enhance our services and maintain quality, we may request reviews from you regarding Service Professionals. You acknowledge that Service Professionals may also provide reviews about you. It's essential that you provide truthful and accurate information in your reviews. These reviews help us maintain quality standards and ensure that both Customers and Service Professionals are suitable platform users. If, at our sole discretion, we determine that you are not an appropriate user, we reserve the right to cancel your registration and remove you from our platform.
*(c) Granting a License*
You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to:
(i) Use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works from User Content to support the operation of the Services.
(ii) Use User Content for limited advertising and promotional purposes related to the Services, or as evidence in a court or before an authority with competent jurisdiction under applicable laws.
*(d) Waiving Moral Rights*
Concerning these Terms and the licenses granted in this section, you waive any claims arising from moral rights or similar rights related to User Content.
*(e) Content Moderation*
You acknowledge and agree that Swizzdigi may, without prior notice, remove or restrict access to User Content that, at our sole discretion, violates these Terms.
We encourage open and constructive communication on our platform while maintaining a commitment to quality and user satisfaction.
*Consent to Use Your Data*
*(a) Providing Your Consent*
By using our services on Swizzdigi, you consent to the collection, use, processing, and sharing of your personal data as described in our Privacy Policy. To access our services, you may need to provide certain personal information, including but not limited to your name, contact details, and other data.
*(b) Accuracy of Your Information*
You affirm that all information you provide is accurate and up-to-date. It is your responsibility to promptly update your information on the platform if any changes occur.
*(c) Data Security*
You are solely responsible for maintaining the security and confidentiality of your personal data. If you become aware of any unauthorized access or use of your data or any breach of security, you agree to notify us immediately.
*(d) Accountability for Data Use*
You are accountable for all activities carried out through your account, including those by individuals other than yourself. Swizzdigi shall not be held liable for any unauthorized access to your data.
*(e) Data Usage Consent*
By agreeing to these terms, you grant Swizzdigi the right to collect, process, and use your data for the purpose of providing our services. This includes the storage, hosting, and transmission of your data. Additionally, we may use your data for limited advertising and promotional activities related to our services or as required by applicable laws in legal proceedings.
*(f) Waiver of Rights*
In connection with these Terms and the permissions granted, you waive any claims arising from moral rights or similar rights relating to your data.
*(g) Data Moderation*
You acknowledge and agree that Swizzdigi reserves the right to remove or restrict access to your data, without prior notice, if it is found to violate these Terms or our Privacy Policy.
We value your trust and are committed to safeguarding your data privacy. Your consent allows us to provide you with the best possible service while maintaining the security and integrity of your personal information.
*Booking Confirmation and Cancellation*
*(a) Confirming Your Booking*
When you book services through Swizzdigi, you agree to the booking terms and conditions. By confirming a booking, you acknowledge that you are scheduling a service with an independent Service Professional and that Swizzdigi is facilitating the arrangement. Once confirmed, you will receive a booking confirmation with details of your scheduled service.
*(b) Cancellation and Rescheduling*
You have the flexibility to cancel or reschedule your booking subject to our cancellation policy, which can be found in our Help Center or by contacting our support team. While we understand that unforeseen circumstances may arise, please be mindful of the cancellation window to avoid any applicable charges.
*(c) Service Provider Reviews*
To maintain service quality, we may request reviews from you about the Service Professional after the service is completed. You also agree that Service Professionals may provide reviews about you. Please ensure that your feedback is honest and accurate. Swizzdigi uses these reviews for quality control and may use them to determine whether users are appropriate for our platform.
*(d) Consent to Review Removal*
Swizzdigi reserves the right, at its sole discretion and without notice, to remove reviews or restrict access to reviews that violate these Terms or our policies.
*(e) Cancellation Charges*
Please note that cancellations within the specified time frame may be subject to cancellation charges, as outlined in our cancellation policy.
By proceeding with your booking, you acknowledge and accept these terms and agree to be bound by them. We strive to provide a seamless booking experience, and your cooperation ensures a positive experience for all users of Swizzdigi.
*Pricing, Fees, and Payment Terms*
*(a) Transparent Pricing*
At Swizzdigi, we believe in transparent pricing. The prices for our services are clearly displayed on our platform before you book. By proceeding with a booking, you agree to the displayed pricing for the service you have selected.
*(b) Service Fees*
In addition to the service price, Swizzdigi may charge service fees, which are also clearly communicated during the booking process. These fees help support our platform and services.
*(c) Payment Authorization*
When you book a service, you authorize Swizzdigi to charge the total amount, including the service price and any applicable fees, to your chosen payment method. Payment will be processed upon completion of the service.
*(d) Payment Security*
We take payment security seriously. Your payment information is encrypted and stored securely. Swizzdigi complies with industry standards to ensure your data's protection.
*(e) Invoice and Receipt*
After your service is completed, you will receive an invoice or receipt confirming the total amount charged. This documentation is available in your account and can be provided upon request.
*(f) Payment Disputes*
If you have concerns about a payment or believe there has been an error, please contact our support team promptly. We will investigate and resolve the issue to the best of our ability.
*(g) Refunds and Credits*
Refunds or credits, if applicable, will be issued in accordance with our refund policy, which is available in our Help Center. Swizzdigi may, at its sole discretion, offer promotional codes or credits, subject to additional terms.
*(h) Payment Default*
In the event of a payment default, Swizzdigi reserves the right to take appropriate actions, including but not limited to account suspension, to recover outstanding amounts.
By using Swizzdigi's services, you agree to abide by these pricing, fees, and payment terms. We aim to provide you with clear, upfront pricing and a convenient payment process. Your cooperation helps maintain the integrity of our platform and services.
*Customer Conduct*
*(a) Respect and Professionalism*
We foster a respectful and professional environment for both customers and service professionals. When using Swizzdigi, you agree to treat all users with courtesy and respect. Any form of harassment, discrimination, or abusive behavior is strictly prohibited.
*(b) Compliance with Laws*
You must adhere to all applicable laws and regulations while using our platform and services. This includes, but is not limited to, local, state, and national laws regarding safety, privacy, and consumer rights.
*(c) Accurate Information*
Providing accurate and truthful information is crucial. You agree not to knowingly submit false, misleading, or fraudulent information when creating your account, making bookings, or interacting with service professionals.
*(d) Timely Communication*
Effective communication is key to a smooth experience. Please respond promptly to messages, booking requests, and inquiries from service professionals to ensure the best service delivery.
*(e) Use of User Content*
Respect the intellectual property rights of others. You must not use, copy, or distribute user-generated content from the platform without proper authorization.
*(f) Feedback and Reviews*
Your feedback is valuable for quality control. Be honest and constructive in your reviews of service professionals. Likewise, understand that service professionals may provide reviews about you, and they should also be fair and accurate.
*(g) Prohibited Activities*
Engaging in any unlawful, unethical, or prohibited activities on our platform is not tolerated. This includes but is not limited to fraud, spam, and any actions that may disrupt the platform's operation.
*(h) Account Security*
You are responsible for the security of your account. If you suspect unauthorized access to your account or any security breach, please notify us immediately.
*(i) Reporting Violations*
If you witness or experience any violations of these customer conduct guidelines, please report them to us promptly. We take violations seriously and will investigate and take appropriate action as needed.
At Swizzdigi, we are committed to providing a safe and respectful community for all users. By using our platform, you agree to abide by these customer conduct guidelines. Your cooperation helps maintain a positive and professional atmosphere for everyone.